Track your DPD shipment
Common DPD statuses
In customs clearance
DPD: “Customs clearance process” (code 12)
The shipment is going through the customs clearance process.
What to do? Not sure what to do? Contact DPD or the sender.
Export / import cleared
DPD: “Export / Import cleared” (code 17)
The shipment has been cleared for export or import.
What to do? No action is needed.
Loading
DPD: “Loading” (code 20)
The shipment is being loaded for transport.
What to do? No action is needed.
Returned by driver
DPD: “Driver´s return” (code 4)
The parcel could not be delivered and the driver is taking it back to the DPD depot. DPD makes several delivery attempts; if they fail, the parcel goes back to the sender.
What to do? Receiver: contact DPD if you want to arrange a new delivery.
DPD Track & Trace: track your parcels worldwide with ParcelParcel
DPD has been a reliable international carrier for years, with a large European network. Through ParcelParcel you don't just ship for less, you also get better support, smart tools and extra peace of mind. On top of that, we extend DPD's reach with other top carriers: with ParcelParcel you can send parcels to more than 220 countries worldwide.
Whether your shipment is going to a European destination or to a hard-to-reach place on the other side of the world, with ParcelParcel your parcel gets where it needs to be. That gives you maximum flexibility, wherever your customer or recipient is.
What exactly is DPD Track & Trace?
When you send a parcel, you want to know where it is. With the ParcelParcel Track & Trace system you see every step of the shipping process in real time. In our own easy-to-use Track & Trace tool you follow your shipment from start to finish.
This is how it works:
- Shipping confirmation: as soon as you have booked your parcel through ParcelParcel, you get a tracking code.
- Scans and updates: during transport your parcel is scanned at several points, for example at distribution and sorting centres. These scans show up straight away in the tracking tool.
- Real-time tracking: in our own Track & Trace tool you follow the shipment live, 24/7.
- Delivery confirmation: once the parcel has been delivered, you automatically get a message confirming delivery.
Why use DPD through ParcelParcel?
ParcelParcel makes the difference. When you send your DPD parcel through our platform, you get benefits you don't have when you book with DPD directly:
Benefits of ParcelParcel
- Up to 70% cheaper shipping than booking with the carrier itself.
- Personal customer service by phone, email and live chat.
- Free HS code tool to avoid customs problems.
- Easy Track & Trace without logging in.
- Transport insurance easy to add at low rates.
Benefit | ParcelParcel ✅ | DPD direct ❌ |
Personal support | Yes, phone/chat/email | Limited |
HS code finder | Free and easy | Not available |
Transport insurance | Affordable & optional | Limited options |
Trustpilot score | 4.7⭐ Excellent | 1.5⭐ Poor |
Extra peace of mind? Choose our shipping insurance
Want to be sure your parcel is protected in transit? Simply add transport insurance when you book your shipment. You're then covered against damage or loss, for a fraction of the value. You calculate the exact premium with one click in our shipping calculator.
HS code tool: avoid delays at customs
For international shipments you have to give a correct HS code. Customs use this code to classify what's in your parcel. Our free HS code tool helps you find the right code quickly, so your parcel gets through customs smoothly. New to HS codes? Read what an HS code is and how to find it.
Handy tips for a worry-free shipment
Good preparation is half the work. With these tips you ship without stress:
- Check the exact weight and size of your parcel.
- Pack your shipment securely, following our packaging guidelines.
- Add a clear description, including the correct HS code.
- Always check the import rules of the destination country.
Ship smarter with ParcelParcel
When you send your parcels through ParcelParcel, you combine DPD's worldwide network with our expertise, tools and customer service. You ship faster, for less and with more confidence.
Compare your shipping options now and see what you save in our shipping calculator.
