Seeing a TNT tracking status you don't understand? Here's what every TNT exception means and what to do. The list comes from the messages TNT sends us about shipments booked through ParcelParcel, with the explanation our customer service gives.
Track your TNT shipment
The TNT messages we see most
These are the TNT messages that shipments booked through ParcelParcel got most often in the last two years.
Awaiting clearance instructions
TNT: “Awaiting customs clearance instructions/information. We've contacted the receiver to get them.” (code HI)
The parcel is at customs and instructions or more information are needed to clear it. TNT has asked the receiver for them.
What to do? Receiver: contact TNT and provide the requested instructions or information.
Delay in transit
TNT: “There's been a delay but we're working hard to deliver on time.” (code LAO)
Your parcel has been delayed. TNT is working to still deliver it on time.
What to do? No action needed for now. Keep following the parcel via track & trace.
Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file.
Delay in transit
TNT: “Shipment delayed in transit Recovery actions underway.” (code NR)
Your parcel has been delayed in transit. TNT is working on a solution.
What to do? No action needed for now. Keep following the parcel via track & trace.
Shipped with ParcelParcel? We keep an eye on your shipment.
Delay in transit
TNT: “There's been a delay but we're working hard to deliver on time.” (code MTO)
Your parcel has been delayed. TNT is working to still deliver it on time.
What to do? No action needed for now. Keep following the parcel via track & trace.
Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file.
Receiver not home
TNT: “Receiver not home. We've left them a message and we're waiting for them to get in contact with us.” (code NH)
TNT could not deliver because the receiver was not home. TNT left a message and is waiting for the receiver to get in touch.
What to do? Receiver: contact TNT to arrange a new delivery. Sender: let the receiver know a parcel is on its way.
Company closed
TNT: “Company closed on delivery attempt. Follow-up actions underway.” (code CO)
TNT could not deliver because the receiver's company was closed. TNT is taking follow-up action.
What to do? Receiver: contact TNT to arrange a new delivery. Sender: let the receiver know a parcel is on its way.
All TNT statuses and what they mean
Look for the code or the text you see in the TNT tracking.
| Code | Status | What it means | What to do |
|---|---|---|---|
| ADM | Awaiting correct address“Held awaiting correct address. We're doing our best to resolve this and will contact the sender if necessary.” | TNT is holding the parcel because the address is not correct. TNT is trying to resolve this and will contact the sender if needed. | Sender: provide the correct, complete address as soon as possible.Shipped with ParcelParcel? Send us the correct address and we'll pass it on to TNT for a new delivery attempt. |
| AN | Delivery area not accessible“Delivery area not accessible. Follow-up actions underway.” | TNT could not reach the delivery area. TNT is taking follow-up action. | Not sure what to do? Contact TNT or the sender. |
| AP | Awaiting duty payment“Held awaiting payment of duties, taxes or charges. We've contacted the receiver about this.” | TNT is holding the parcel until duties, taxes or other charges are paid. TNT has contacted the receiver about this. | Receiver: pay the duties, taxes or charges so TNT can deliver. |
| AR | Rerouted, possible delay“Shipment rerouted. Potential delay. Recovery actions underway” | Your parcel has been rerouted within the TNT network and may be delayed. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| BSA | Awaiting delivery appointment“Awaiting delivery date and time slot agreement with receiver. We've contacted the receiver.” | TNT is waiting to agree a delivery date and time slot with the receiver. TNT has contacted the receiver. | Receiver: agree a delivery date and time slot with TNT. |
| BW | Weather delay“Weather delay. Collection or delivery at first opportunity.” | The weather is causing a delay. TNT will collect or deliver the parcel at the first opportunity. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| CCI | Awaiting clearance instructions“Awaiting customs clearance instructions. We've contacted the receiver to get them.” | Customs needs instructions to clear the parcel. TNT has asked the receiver for them. | Receiver: contact TNT and provide the clearance instructions. |
| CD | Disposed of at request“Shipment disposed of at sender's request.” | The parcel was disposed of at the sender's request. | No action needed. Receiver: if you were expecting this parcel, contact the sender. |
| CDD | Delivered damaged“Shipment delivered damaged.” | The parcel was delivered, but it was damaged. | Not sure what to do? Contact TNT or the sender. |
| CMD | Delivered, minor damage“Shipment delivered minor damage package” | The parcel was delivered, but the packaging had minor damage. | Not sure what to do? Contact TNT or the sender. |
| CO | Company closed“Company closed on delivery attempt. Follow-up actions underway.” | TNT could not deliver because the receiver's company was closed. TNT is taking follow-up action. | Receiver: contact TNT to arrange a new delivery. Sender: let the receiver know a parcel is on its way. |
| CR | Refused by receiver“Receiver refused delivery. We'll contact the sender for instructions if necessary.” | The receiver refused the parcel. TNT will contact the sender for instructions if needed. | Sender: ask the receiver why the parcel was refused and give TNT instructions if they ask for them.Shipped with ParcelParcel? We ask TNT why the parcel was refused and contact you as soon as we hear back. |
| CRA | Refused: no authorised signatory“Receiver refused delivery. No authorised signatory available.” | The parcel was refused because nobody authorised to sign for it was available. | Receiver: make sure someone authorised to sign is present. Sender: agree a new delivery with the receiver.Shipped with ParcelParcel? We ask TNT why the parcel was refused and contact you as soon as we hear back. |
| CRC | Refused: wrong contact details“Delivery refused due to incorrect contact details. We'll contact the sender.” | Delivery was refused because the contact details were incorrect. TNT will contact the sender. | Sender: give TNT the correct contact details of the receiver.Shipped with ParcelParcel? We ask TNT why the parcel was refused and contact you as soon as we hear back. |
| CRD | Refused, awaiting sender“Receiver refused delivery. Awaiting instructions from sender.” | The receiver refused the parcel. TNT is waiting for instructions from the sender. | Sender: tell TNT what should happen to the parcel.Shipped with ParcelParcel? We ask TNT why the parcel was refused and contact you as soon as we hear back. |
| CRE | Refused, awaiting sender“Receiver refused delivery. Awaiting instructions from sender” | The receiver refused the parcel. TNT is waiting for instructions from the sender. | Sender: tell TNT what should happen to the parcel.Shipped with ParcelParcel? We ask TNT why the parcel was refused and contact you as soon as we hear back. |
| CRF | Refused: contents not checkable“Receiver refused delivery because they were unable to check the shipment contents. We'll contact the sender for instructions if necessary.” | The receiver refused the parcel because they could not check the contents. TNT will contact the sender for instructions if needed. | Sender: talk to the receiver and give TNT instructions if they ask for them.Shipped with ParcelParcel? We ask TNT why the parcel was refused and contact you as soon as we hear back. |
| CRI | Refused: incomplete“Receiver refused delivery because it was incomplete. We'll contact the sender for instructions.” | The receiver refused the parcel because it was incomplete. TNT will contact the sender for instructions. | Sender: ask the receiver what is missing and give TNT instructions.Shipped with ParcelParcel? We ask TNT why the parcel was refused and contact you as soon as we hear back. |
| CRL | Refused: too late“Receiver refused delivery because it was late. We'll contact the sender for instructions.” | The receiver refused the parcel because it arrived late. TNT will contact the sender for instructions. | Sender: talk to the receiver and give TNT instructions.Shipped with ParcelParcel? We ask TNT why the parcel was refused and contact you as soon as we hear back. |
| CRN | Refused, awaiting sender“Receiver refused delivery. Awaiting instructions from sender.” | The receiver refused the parcel. TNT is waiting for instructions from the sender. | Sender: tell TNT what should happen to the parcel.Shipped with ParcelParcel? We ask TNT why the parcel was refused and contact you as soon as we hear back. |
| CRO | Refused: not requested“Receiver refused delivery because it wasn't requested. We'll contact the sender.” | The receiver refused the parcel because they had not requested it. TNT will contact the sender. | Sender: talk to the receiver and give TNT instructions.Shipped with ParcelParcel? We ask TNT why the parcel was refused and contact you as soon as we hear back. |
| CRP | Refused: customs papers missing“Receiver refused delivery because of missing customs paperwork. We'll contact the sender.” | The receiver refused the parcel because customs paperwork was missing. TNT will contact the sender. | Sender: make sure the customs documents are complete and respond when TNT contacts you.Shipped with ParcelParcel? We ask TNT why the parcel was refused and contact you as soon as we hear back. |
| CRS | Refused: no storage space“Receiver refused delivery because of limited storage space. We'll contact the sender for instructions if necessary.” | The receiver refused the parcel because of limited storage space. TNT will contact the sender for instructions if needed. | Sender: agree with the receiver when the parcel can be accepted and give TNT instructions.Shipped with ParcelParcel? We ask TNT why the parcel was refused and contact you as soon as we hear back. |
| CRT | Refused: payment terms“Receiver refused delivery due to payment terms. We'll contact the sender for instructions.” | The receiver refused the parcel because of the payment terms. TNT will contact the sender for instructions. | Sender: agree the payment with the receiver and give TNT instructions.Shipped with ParcelParcel? We ask TNT why the parcel was refused and contact you as soon as we hear back. |
| CRV | Refused: missing data“Receiver refused delivery due to missing shipment data. We'll contact the sender for instructions if necessary.” | The receiver refused the parcel because shipment data was missing. TNT will contact the sender for instructions if needed. | Sender: check that all shipment data is complete and give TNT instructions if they ask for them.Shipped with ParcelParcel? We ask TNT why the parcel was refused and contact you as soon as we hear back. |
| CV | Held in customs“Held in customs. We've contacted the sender and we're waiting for their instructions.” | The parcel is being held in customs. TNT has contacted the sender and is waiting for instructions. | Sender: give TNT the instructions they ask for.Shipped with ParcelParcel? We ask TNT why the parcel is being held and let you know as soon as possible. |
| DB | With receiver's broker“Customs documentation handed over to receiver's broker. We'll deliver once it's been cleared.” | The customs documents have been handed to the receiver's customs broker. TNT will deliver once the parcel has been cleared. | No action needed for now. The receiver's broker handles the clearance. |
| DG | Dangerous goods discrepancy“Dangerous goods discrepancy. Follow up actions underway” | Something does not match in the dangerous goods details of this shipment. TNT is taking follow-up action. | Not sure what to do? Contact TNT or the sender. |
| DPA | Ready at drop-off point“Shipment awaiting receiver collection from drop-off point. We've contacted the receiver about this.” | The parcel is waiting at a drop-off point. TNT has contacted the receiver about this. | Receiver: collect the parcel from the drop-off point. |
| FCR | Formal clearance required“Formal customs clearance required” | This parcel needs formal customs clearance. | Receiver: contact TNT and provide the clearance instructions. |
| FR | Shipment rerouted“Shipment rerouted. Recovery actions underway” | The parcel has been rerouted. TNT is working on a solution. | Not sure what to do? Contact TNT or the sender. |
| HD | Awaiting duty payment“Held awaiting payment of duties, taxes or charges. We've contacted the receiver about this” | TNT is holding the parcel until duties, taxes or other charges are paid. TNT has contacted the receiver about this. | Receiver: pay the duties, taxes or charges so TNT can deliver. Sender: contact the receiver if the charges are not paid. |
| HI | Awaiting clearance instructions“Awaiting customs clearance instructions/information. We've contacted the receiver to get them.” | The parcel is at customs and instructions or more information are needed to clear it. TNT has asked the receiver for them. | Receiver: contact TNT and provide the requested instructions or information. |
| HMF | Company closed on weekday“Company closed on a regular weekday. Delivery next business day” | The receiver's company was closed on a regular weekday. TNT will deliver the next business day. | Receiver: make sure someone is there to accept the parcel the next business day. |
| HO | Public holiday“Regional or national holiday. We'll deliver at the first opportunity.” | It is a regional or national holiday. TNT will deliver the parcel at the first opportunity. | No action needed for now. Keep following the parcel via track & trace. |
| HOT | Holiday at transit location“Holiday in transit location. Delivery at first opportunity” | There is a holiday at a location your parcel passes through. TNT will deliver at the first opportunity. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| HP | Held at TNT location“Shipment held at a TNT location at sender's or receiver's request. It's currently awaiting collection.” | At the sender's or receiver's request, the parcel is held at a TNT location. It is waiting to be collected. | Receiver: collect the parcel from the TNT location. |
| IC | Awaiting customs clearance“Held awaiting customs clearance. We have no influence on this process.” | The parcel is waiting for customs clearance. TNT has no influence on this process. | Wait until customs has finished. If TNT asks for information, respond quickly.Shipped with ParcelParcel? If there are questions about the clearance, we will pass them on to you. |
| ID | Awaiting customs clearance“Held awaiting customs clearance. We have no influence on this process.” | The parcel is waiting for customs clearance. TNT has no influence on this process. | Wait until customs has finished. If TNT asks for information, respond quickly. |
| IG | Awaiting customs clearance“Held awaiting customs clearance. We have no influence on this process.” | The parcel is waiting for customs clearance. TNT has no influence on this process. | Wait until customs has finished. If TNT asks for information, respond quickly. |
| LAB | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| LAI | Delay due to strike“Delay due to industrial action. Recovery action underway” | Your parcel is delayed because of industrial action. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| LAO | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| LAW | Delay due to bad weather“Delay due to bad weather. Recovery action underway” | Your parcel is delayed because of bad weather. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| LEB | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| LEI | Delay due to strike“Delay due to industrial action. Recovery action underway” | Your parcel is delayed because of industrial action. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| LEO | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| LEW | Delay due to bad weather“Delay due to bad weather. Recovery actions underway” | Your parcel is delayed because of bad weather. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| LXA | Delay due to authorities“Delay due to authorities. Recovery action underway” | Your parcel is delayed by the authorities. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| LXB | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| LXC | Delay due to congestion“Delay due to congestion en route. Recovery action underway” | Your parcel is delayed because of congestion en route. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| LXI | Delay due to non-TNT strike“Delay-non TNT industrial action. Recovery actions underway.” | Your parcel is delayed because of industrial action outside TNT. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| LXL | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| LXN | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| LXO | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| LXT | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| LXW | Delay due to bad weather“Delay due to bad weather. Recovery actions underway” | Your parcel is delayed because of bad weather. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MCA | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MCB | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MLA | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MLH | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MLL | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MLO | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MLX | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MNA | Delay due to natural causes“Connection delay. Natural Causes. Recovery actions underway.” | Your parcel missed a connection because of natural causes. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MOB | Connection delay“Connection delay. Recovery actions underway” | Your parcel missed a connection en route and is delayed. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MOC | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MOD | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MOI | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MOO | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MOP | Connection delay“Connection delay. We're working hard to deliver on time.” | Your parcel missed a connection en route. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MOR | Connection delay“Connection delay. Recovery actions underway” | Your parcel missed a connection en route and is delayed. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MOU | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MR | Delay due to routing error“Delay due to routing error. We're working hard to deliver on time.” | Your parcel was sent along the wrong route and is delayed. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MRA | Connection delay due to authorities“Connection delay due to authorities. Recovery actions underway.” | Your parcel missed a connection because of the authorities and is delayed. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MRC | Connection delay due to customs“Connection delay due to customs. Recovery actions underway.” | Your parcel missed a connection because of customs and is delayed. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MRI | Delay due to non-TNT strike“Delay-non TNT industrial action. Recovery actions underway” | Your parcel is delayed because of industrial action outside TNT. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MTB | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MTC | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MTI | Connection delay“Connection delay. Recovery actions underway” | Your parcel missed a connection en route and is delayed. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MTL | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MTO | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| MTU | Delay in transit“There's been a delay but we're working hard to deliver on time.” | Your parcel has been delayed. TNT is working to still deliver it on time. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| NH | Receiver not home“Receiver not home. We've left them a message and we're waiting for them to get in contact with us.” | TNT could not deliver because the receiver was not home. TNT left a message and is waiting for the receiver to get in touch. | Receiver: contact TNT to arrange a new delivery. Sender: let the receiver know a parcel is on its way. |
| NR | Delay in transit“Shipment delayed in transit Recovery actions underway.” | Your parcel has been delayed in transit. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment. |
| NT | Not delivered due to time“Time constraint prevented delivery-Delivery 1st opportunity” | TNT could not deliver the parcel because of time constraints. TNT will deliver at the next opportunity. | No action needed for now. Keep following the parcel via track & trace. |
| OI | Customs document query“Customs documentation query. We're doing our best to resolve this and will contact the sender/receiver if necessary.” | There is a question about the customs documents for the parcel. TNT is trying to resolve this and will contact the sender or receiver if needed. | Sender and receiver: respond quickly if TNT asks for documents or information. |
| ORD | Customs document query“Customs documentation query. We're doing our best to resolve this and will contact the sender/receiver if necessary.” | There is a question about the customs documents for the parcel. TNT is trying to resolve this and will contact the sender or receiver if needed. | Sender and receiver: respond quickly if TNT asks for documents or information. |
| PL | Connection delay“Connection delay. Recovery actions underway.” | Your parcel missed a connection en route and is delayed. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| PNR | Payment not ready“Payment not ready on delivery. We'll follow this up with the receiver or contact the sender if necessary.” | A payment was due on delivery but it was not ready. TNT will follow this up with the receiver and contact the sender if needed. | Receiver: have the payment ready and arrange a new delivery with TNT. |
| PR | Partially received“Shipment partially received. Recovery actions underway” | TNT has received only part of the shipment. TNT is trying to recover the rest. | Not sure what to do? Contact TNT or the sender. |
| PUC | Awaiting sender instructions“Held awaiting sender instructions. We'll contact the sender about this.” | TNT is holding the parcel and waiting for instructions from the sender. TNT will contact the sender about this. | Sender: give TNT the instructions they ask for. |
| RTS | Returned to sender“Returned to sender as agreed.” | The parcel is being returned to the sender, as agreed. | Sender: the parcel is coming back to you. Receiver: if you are still expecting it, contact the sender. |
| UA | Awaiting correct address“Held awaiting correct address. We're doing our best to resolve this and will contact the sender if necessary.” | TNT is holding the parcel because the address is not correct. TNT is trying to resolve this and will contact the sender if needed. | Sender: provide the correct, complete address as soon as possible.Shipped with ParcelParcel? Send us the correct address and we'll pass it on to TNT for a new delivery attempt. |
| UP | Customs paperwork query“Shipment held for customs paperwork documentation query. We'll contact the sender.” | TNT is holding the parcel because of a question about the customs paperwork. TNT will contact the sender. | Sender: respond when TNT contacts you and provide the requested documents.Shipped with ParcelParcel? We check the status with TNT and let you know as soon as possible. |
| UVC | Customs inspection“Held awaiting customs inspection. We've contacted the sender and we're waiting for their instructions.” | The parcel is waiting for a customs inspection. TNT has contacted the sender and is waiting for instructions. | Sender: respond if TNT asks for instructions.Shipped with ParcelParcel? If extra information is needed after the inspection, we will contact you. |
| WA | Awaiting correct address“Held awaiting correct address. We're doing our best to resolve this and will contact the sender/receiver if necessary.” | TNT is holding the parcel because the address is not correct. TNT is trying to resolve this and will contact the sender or receiver if needed. | Sender: provide the correct, complete address as soon as possible. Receiver: check with the sender that your address is right.Shipped with ParcelParcel? Send us the correct address and we'll pass it on to TNT for a new delivery attempt. |
| WAD | Awaiting correct address“Held awaiting correct address. We'll follow this up with the receiver or contact the sender if necessary.” | TNT is holding the parcel because the address is not correct. TNT will follow this up with the receiver and contact the sender if needed. | Sender: provide the correct, complete address as soon as possible. Receiver: check with the sender that your address is right. |
| WAH | Awaiting correct address“Held awaiting correct address. We're doing our best to resolve this and will contact the sender/receiver if necessary.” | TNT is holding the parcel because the address is not correct. TNT is trying to resolve this and will contact the sender or receiver if needed. | Sender: provide the correct, complete address as soon as possible. Receiver: check with the sender that your address is right.Shipped with ParcelParcel? Send us the correct address and we'll pass it on to TNT for a new delivery attempt. |
| WAI | Awaiting more information“Held awaiting additional information. We'll follow this up with the receiver or contact the sender if necessary.” | TNT is holding the parcel because more information is needed. TNT will follow this up with the receiver and contact the sender if needed. | Sender and receiver: respond quickly if TNT asks for information. |
| WAM | Address query“Address query. We'll follow this up with the receiver or contact the sender if necessary.” | TNT has a question about the delivery address. TNT will follow this up with the receiver and contact the sender if needed. | Sender: provide the correct, complete address as soon as possible. Receiver: check with the sender that your address is right.Shipped with ParcelParcel? Send us the correct address and we'll pass it on to TNT for a new delivery attempt. |
| WAN | Awaiting receiver details“Held awaiting receiver details. We'll follow this up with the receiver or contact the sender if necessary.” | TNT is holding the parcel because receiver details are missing. TNT will follow this up with the receiver and contact the sender if needed. | Sender: provide the correct receiver details. Receiver: respond if TNT contacts you.Shipped with ParcelParcel? Send us the correct address and we'll pass it on to TNT for a new delivery attempt. |
| WAP | PO box not possible“Held awaiting correct address (delivery to PO box not possible). We're doing our best to resolve this and will contact the sender if necessary.” | TNT cannot deliver to a PO box and is holding the parcel until it has a correct address. TNT will contact the sender if needed. | Sender: provide a street address instead of a PO box.Shipped with ParcelParcel? Send us the correct address and we'll pass it on to TNT for a new delivery attempt. |
| WAS | Awaiting correct address“Held awaiting correct address. We're doing our best to resolve this and will contact the sender/receiver if necessary.” | TNT is holding the parcel because the address is not correct. TNT is trying to resolve this and will contact the sender or receiver if needed. | Sender: provide the correct, complete address as soon as possible. Receiver: check with the sender that your address is right.Shipped with ParcelParcel? Send us the correct address and we'll pass it on to TNT for a new delivery attempt. |
| WAT | Awaiting correct address“Held awaiting correct address. We're doing our best to resolve this and will contact the sender if necessary.” | TNT is holding the parcel because the address is not correct. TNT is trying to resolve this and will contact the sender if needed. | Sender: provide the correct, complete address as soon as possible.Shipped with ParcelParcel? Send us the correct address and we'll pass it on to TNT for a new delivery attempt. |
| WE | Closed for the weekend“Customer premises closed for the weekend” | TNT could not deliver because the receiver's premises were closed for the weekend. | Receiver: contact TNT if you want to arrange a delivery. |
| WL | Delay due to routing error“Delay due to routing error. Recovery actions underway” | Your parcel was sent along the wrong route and is delayed. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? We keep an eye on your shipment, and you can ask questions in your case file. |
| WR | Delay due to routing error“Delay due to routing error. Recovery actions underway” | Your parcel was sent along the wrong route and is delayed. TNT is working on a solution. | No action needed for now. Keep following the parcel via track & trace.Shipped with ParcelParcel? If you have questions about your shipment, you can ask us. |
No exception? How to read the rest
- Label created: The carrier has the shipment details but hasn't scanned the parcel yet. That happens at pickup or drop-off.
- In transit: The parcel has been scanned and moves from depot to depot. Every scan is a new line in the tracking. More about tracking scans.
- Exception: Something isn't going to plan: a delay, a customs issue or a failed delivery attempt. The carrier's message says what's going on; below you can see what each message means.
- Delivered: The parcel has been delivered. Often you can also see who signed for it.
Need help?
Waiting for a parcel? Contact the sender. They have the contract with TNT and can have the shipment checked or give instructions.
Shipped with ParcelParcel? You see all your shipments in MyParcelParcel. If there's an exception we e-mail you an explanation and stay in touch with the carrier. Questions? Call +31 85 877 16 56 (Netherlands) or +32 3 808 70 99 (Belgium), or ask in the chat.
Statuses of other carriers: UPS, FedEx, DHL Express. Or go to track & trace.
