Seeing a UPS tracking status you don't understand? Here's what every UPS exception means and what to do. The list comes from the messages UPS sends us about shipments booked through ParcelParcel, with the explanation our customer service gives.
Track your UPS shipment
The UPS messages we see most
These are the UPS messages that shipments booked through ParcelParcel got most often in the last two years.
Delay
UPS: “Delay” (code 048)
UPS reports that the package is delayed. The reason is not given in this update.
What to do? Not sure what to do? Contact UPS or the sender.
Transit exception
UPS: “Exception” (code 013)
UPS reports an irregularity in the package's transit, without further explanation.
What to do? Not sure what to do? Contact UPS or the sender.
Delivery rescheduled
UPS: “Rescheduled Delivery” (code 055)
Delivery of the package has been moved to another time.
What to do? Not sure what to do? Contact UPS or the sender.
Import charges due
UPS: “Import charges are due for this package. Select Pay Now (this option will become available in a yellow bar at the top of the track & trace page once the customs duties have been calculated.) or pay at delivery.” (code 1C)
Customs has charged import duties or VAT on this package and they have not been paid yet. Without payment the package is not delivered and goes back at the sender's expense.
What to do? Receiver: pay with 'Pay Now' in the yellow bar on the UPS tracking page (once the duties have been calculated) or on delivery. Sender: contact the receiver so the charges get paid.
Import charges billed to receiver
UPS: “ICOD charges have been billed to the receiver.” (code 1D)
The import duties and VAT (import C.O.D.) have been billed to the receiver. Without payment the package is not delivered and goes back at the sender's expense.
What to do? Receiver: pay with the 'Pay Now' button in the yellow bar at the top of the UPS tracking page. Sender: contact the receiver so the charges get paid.
Returning to sender
UPS: “Returning to Sender” (code 035)
The package is on its way back to the sender.
What to do? Not sure what to do? Contact UPS or the sender.
All UPS statuses and what they mean
Look for the code or the text you see in the UPS tracking.
| Code | Status | What it means | What to do |
|---|---|---|---|
| 013 | Transit exception“Exception” | UPS reports an irregularity in the package's transit, without further explanation. | Not sure what to do? Contact UPS or the sender. |
| 029 | Action required“Exception: Action Required” | There is an exception and UPS says action is required. This update does not say which action. | Not sure what to do? Contact UPS or the sender. |
| 035 | Returning to sender“Returning to Sender” | The package is on its way back to the sender. | Not sure what to do? Contact UPS or the sender. |
| 047 | Delay“Delay” | UPS reports that the package is delayed. The reason is not given in this update. | Not sure what to do? Contact UPS or the sender. |
| 048 | Delay“Delay” | UPS reports that the package is delayed. The reason is not given in this update. | Not sure what to do? Contact UPS or the sender. |
| 049 | Delay: action required“Delay: Action Required” | The package is delayed and UPS says action is required. This update does not say which action. | Not sure what to do? Contact UPS or the sender. |
| 050 | Address information required“Address Information Required” | UPS needs additional or correct address details to deliver the package. | Not sure what to do? Contact UPS or the sender. |
| 051 | Delay: emergency or severe weather“Delay: Emergency Situation or Severe Weather” | The package is delayed by an emergency situation or severe weather. | Not sure what to do? Contact UPS or the sender. |
| 052 | Delay: severe weather“Delay: Severe Weather” | The package is delayed by severe weather. | Not sure what to do? Contact UPS or the sender. |
| 054 | Delivery change requested“Delivery Change Requested” | A change to the delivery of this package has been requested. | Not sure what to do? Contact UPS or the sender. |
| 055 | Delivery rescheduled“Rescheduled Delivery” | Delivery of the package has been moved to another time. | Not sure what to do? Contact UPS or the sender. |
| 058 | Clearance information required“Clearance Information Required” | UPS needs additional information to clear the package through customs. | Not sure what to do? Contact UPS or the sender. |
| 08 | Delay due to operating conditions“Due to operating conditions, your package may be delayed.” | Operating conditions may delay the package. | No action is needed at this moment.Shipped with ParcelParcel? We keep an eye on your shipment. |
| 16 | Delay due to mechanical failure“A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible.” | A mechanical failure has delayed delivery. UPS is adjusting plans to deliver as quickly as possible. | Not sure what to do? Contact UPS or the sender. |
| 17 | Delay due to late trailer“A late UPS trailer arrival has delayed delivery. We're adjusting plans to deliver your package as quickly as possible.” | A late UPS trailer has delayed delivery. UPS is adjusting plans to deliver as quickly as possible. | Not sure what to do? Contact UPS or the sender. |
| 18 | Delay due to late flight“A late flight has caused a delay. We will update the delivery date as soon as possible.” | A late flight has delayed the package. UPS will update the delivery date as soon as possible. | Not sure what to do? Contact UPS or the sender. |
| 1C | Import charges due“Import charges are due for this package. Select Pay Now (this option will become available in a yellow bar at the top of the track & trace page once the customs duties have been calculated.) or pay at delivery.” | Customs has charged import duties or VAT on this package and they have not been paid yet. Without payment the package is not delivered and goes back at the sender's expense. | Receiver: pay with 'Pay Now' in the yellow bar on the UPS tracking page (once the duties have been calculated) or on delivery. Sender: contact the receiver so the charges get paid. |
| 1D | Import charges billed to receiver“ICOD charges have been billed to the receiver.” | The import duties and VAT (import C.O.D.) have been billed to the receiver. Without payment the package is not delivered and goes back at the sender's expense. | Receiver: pay with the 'Pay Now' button in the yellow bar at the top of the UPS tracking page. Sender: contact the receiver so the charges get paid. |
| 2A | Weather delay“Recent weather has caused delivery delays. Recovery efforts are under way to deliver your package as soon as possible.” | Recent weather has delayed delivery. UPS is working to deliver the package as soon as possible. | Not sure what to do? Contact UPS or the sender. |
| 31 | Delay due to operating conditions“Due to operating conditions, your delivery may be delayed.” | Operating conditions may delay delivery. | Not sure what to do? Contact UPS or the sender. |
| 34 | Unexpected delay“This package has experienced an unexpected delay and delivery will be rescheduled.” | The package has an unexpected delay. Delivery will be rescheduled. | Not sure what to do? Contact UPS or the sender. |
| 40 | Does not qualify as document“THE SHIPMENT DESCRIPTION OR CONTENTS DO NOT QUALIFY AS A DOCUMENT PER THE IMPORT COUNTRY/CLEARING AGENCY.” | According to the import country or clearing agency, the description or contents do not qualify as a document. | Not sure what to do? Contact UPS or the sender. |
| 45 | Damaged, goods with receiver“The package has been damaged and the receiver has the merchandise. We will notify the sender.” | The package was damaged and the receiver has the goods. UPS will notify the sender. | Sender: wait for UPS to get in touch. |
| 47 | Destination not served“We do not currently serve the destination address for this package.” | UPS does not currently serve the destination address of this package. | Not sure what to do? Contact UPS or the sender. |
| 48 | Receiver not available“The receiver was not available for delivery. We'll make a second attempt the next business day.” | The receiver was not available for delivery. UPS will try again the next business day. | Receiver: make sure someone is available at the next delivery attempt. |
| 51 | Payment not collected“The driver was unable to collect funds on the first delivery attempt. A second attempt will be made.” | The driver could not collect payment at the first attempt. A second attempt will be made. | Receiver: make sure you can pay at the next delivery attempt. |
| 52 | Payment not collected, final attempt“The driver was unable to collect funds on the final delivery attempt.” | The driver could not collect payment at the final delivery attempt. | Not sure what to do? Contact UPS or the sender. |
| 55 | Business closed, next day“The receiving business was closed and delivery has been rescheduled for the next business day.” | The receiving business was closed. Delivery has been moved to the next business day. | Receiver: make sure the business is open at the next delivery attempt. |
| 5R | Not home, to Access Point“Customer was not available when UPS attempted delivery. Will deliver to a nearby UPS Access Point™ for customer pick up.” | The receiver was not available at the delivery attempt. UPS will take the package to a nearby UPS Access Point for pickup. | Receiver: collect the package at the UPS Access Point. |
| 6R | Not home, to Access Point next day“Customer not in on 1st attempt. Delivery will be made to a UPS Access Point™ next business day for customer pickup. / The package will be delivered to the UPS Access Point™ location on the next business day.” | The receiver was not in at the first attempt. The package goes to a UPS Access Point the next business day for pickup. | Receiver: collect the package at the UPS Access Point. |
| 71 | Export documents incomplete“DOCUMENTS OR DATA NEEDED FOR EXPORT PROCESSING ARE MISSING OR INCOMPLETE. WE ARE WORKING TO OBTAIN THIS INFORMATION.” | Documents or data needed for export are missing or incomplete. UPS is working to obtain them. | Not sure what to do? Contact UPS or the sender. |
| 72 | Waiting for other packages“The package will be held until all packages associated with this shipment have arrived.” | The package is held until all packages in this shipment have arrived. | Not sure what to do? Contact UPS or the sender. |
| 7F | Duties or taxes due“Duties or taxes are due on this package.” | Duties or taxes are due on this package. | Not sure what to do? Contact UPS or the sender. |
| 7H | Duty info missing, returning“THE PACKAGE IS MISSING DUTY INFORMATION AND WILL BE RETURNED TO EXPORT LOCATION.” | The package is missing duty information and will be returned to the export location. | Not sure what to do? Contact UPS or the sender. |
| 7I | Entry rejected“YOUR PACKAGE ENTRY WAS REJECTED BY THE CLEARING AGENCY. WE WILL PROCESS ACCORDING TO THE SENDER'S INSTRUCTIONS. / UPS INITIATED CONTACT WITH RECEIVER OR IMPORTER FOR CLEARANCE INFORMATION. ONCE RECEIVED, UPS WILL SUBMIT FOR CLEARANCE.” | The clearing agency rejected the entry. UPS follows the sender's instructions or asks the receiver or importer for clearance information. | Receiver: if UPS has asked you for information, provide it as soon as possible. |
| 7N | One business day delay“WE'RE WORKING TO DELIVER YOUR PACKAGE AS QUICKLY AS POSSIBLE. / DELIVERY WILL BE DELAYED BY ONE BUSINESS DAY.” | Delivery will be one business day later. UPS is working to deliver as quickly as possible. | Not sure what to do? Contact UPS or the sender. |
| 7R | Delay at aviation security“UPS delayed the package during the aviation security screening.” | The package was delayed during aviation security screening. | Not sure what to do? Contact UPS or the sender. |
| 8D | Undeliverable, being disposed of“The package is undeliverable and is in the process of being disposed of according to the local guidelines.” | The package cannot be delivered and is being disposed of under local guidelines. | Not sure what to do? Contact UPS or the sender. |
| 95 | Security access needed“Our driver cannot complete delivery. We are trying to get the security access our driver needs for this delivery.” | The driver cannot complete delivery because security access is needed. UPS is trying to arrange that access. | Receiver: make sure the driver can get access. |
| 99 | Contact UPS“Please contact UPS for additional information. / Delivery will be rescheduled.” | UPS asks you to get in touch for more information. Delivery will be rescheduled. | Contact UPS for more information. |
| 9L | Eurotunnel delay“The package is delayed due to a Eurotunnel traffic disruption. We are adjusting delivery plans as quickly as possible.” | The package is delayed by a Eurotunnel traffic disruption. UPS is adjusting delivery plans. | Not sure what to do? Contact UPS or the sender. |
| A7 | Receiver has moved“The receiver has moved. We will deliver the package to the receiver's new address.” | The receiver has moved. UPS will deliver the package to the new address. | No action is needed. |
| A8 | Apartment number wrong“The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address.” | The apartment number is missing or incorrect. This may delay delivery while UPS tries to update the address. | Not sure what to do? Contact UPS or the sender. |
| A9 | Directions needed“Directions to the address are required to complete delivery. We are attempting to update this information.” | UPS needs directions to the address to complete delivery and is trying to obtain them. | Not sure what to do? Contact UPS or the sender. |
| AA | Suite number wrong“The suite number is either missing or incorrect. This may delay delivery. We're attempting to update the address.” | The suite number is missing or incorrect. This may delay delivery while UPS tries to update the address. | Not sure what to do? Contact UPS or the sender. |
| AB | Not in building directory“The receiver is not listed in the building directory. We are attempting to update this information.” | The receiver is not listed in the building directory. UPS is trying to update the details. | Not sure what to do? Contact UPS or the sender. |
| AD | Receiver name incorrect“The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information.” | The company or receiver name is incorrect. This delays delivery while UPS tries to update the details. | Not sure what to do? Contact UPS or the sender. |
| AE | Street number incorrect“The street number is incorrect. This may delay delivery. We're attempting to update the address.” | The street number is incorrect. This may delay delivery while UPS tries to update the address. | Sender: make sure UPS gets the correct address.Shipped with ParcelParcel? Send us the correct address and we pass it on to UPS for a new delivery attempt. |
| AF | Street name incorrect“The street name is incorrect. This may delay delivery. We're attempting to update the address.” | The street name is incorrect. This may delay delivery while UPS tries to update the address. | Not sure what to do? Contact UPS or the sender. |
| AG | Incomplete address“Delivery may be delayed due to an incomplete address. We are working to update the address.” | The address is incomplete, which may delay delivery. UPS is working to update it. | Not sure what to do? Contact UPS or the sender. |
| AJ | Goods missing“Merchandise is missing. UPS will notify the sender with additional details.” | Goods are missing. UPS will notify the sender with more details. | Sender: wait for UPS to get in touch. |
| AK | State incorrect“The state shown in the address is incorrect. This may delay delivery. We're attempting to update the address. / The address was corrected.” | The state in the address is incorrect. This may delay delivery while UPS tries to update the address. | Not sure what to do? Contact UPS or the sender. |
| AL | Postal code incorrect“The postal code for the receiver is incorrect. We are attempting to obtain correct postal code to complete delivery.” | The receiver's postal code is incorrect. UPS is trying to obtain the correct one. | Not sure what to do? Contact UPS or the sender. |
| AM | Refused, returning to sender“The package is being returned to the sender because the receiver refused delivery.” | The receiver refused delivery, so the package is going back to the sender. If it cannot be delivered, it is returned at the sender's expense. | Not sure what to do? Contact UPS or the sender.Shipped with ParcelParcel? We ask UPS why the package was refused and let you know as soon as we hear back. |
| AQ | C.O.D. refused“The receiver doesn't accept C.O.D.s and refused the delivery.” | The receiver does not accept C.O.D. shipments and refused the delivery. | Not sure what to do? Contact UPS or the sender. |
| AT | Delayed delivery requested“The receiver has requested a delayed delivery.” | The receiver has asked for the package to be delivered later. | Sender: if you have questions about this, contact the receiver. |
| AZ | Rescheduled for holiday“Delivery has been rescheduled due to holiday closures.” | Delivery has been rescheduled because of holiday closures. | Not sure what to do? Contact UPS or the sender. |
| B3 | Awaiting customs release“THE PACKAGE IS AT THE CLEARING AGENCY AWAITING FINAL RELEASE. / UPS IS PREPARING YOUR PACKAGE FOR CLEARANCE. WE WILL NOTIFY YOU IF ADDITIONAL INFORMATION IS NEEDED.” | The package is at the clearing agency awaiting release, or UPS is preparing it for clearance. | No action is needed right now. UPS will let you know if more information is needed. |
| B5 | ID number missing for clearance“A valid ID # (tax, personal, deferment) required for clearance is missing. We're working to obtain this information.” | Clearance needs a valid ID number, such as a tax, personal or deferment number, and it is missing. UPS is working to obtain it. | Receiver: contact UPS on the local phone number and provide the requested information. Sender: let the receiver know, because without this information the package may be returned at your expense. |
| B9 | Commercial invoice missing“A missing commercial invoice is causing a delay.” | A commercial invoice is missing. It is needed to clear the package in the destination country, so the shipment is delayed. | Sender: make sure UPS gets the commercial invoice as soon as possible.Shipped with ParcelParcel? We send the invoice to UPS as quickly as possible. |
| BA | Goods description documentation needed“Additional documentation is required on the merchandise description.” | Customs clearance needs additional documentation on the description of the goods. | Receiver: contact UPS on the local phone number and provide the requested information. Sender: let the receiver know, because without this information the package may be returned at your expense. |
| BB | Value missing on invoice“The shipment value is missing from the invoice and is required for clearance. We're working to obtain this information from the sender.” | The shipment value is missing from the invoice and is needed for clearance. UPS is asking the sender for it. | Sender: provide the shipment value to UPS. |
| BH | Clearance information in progress“DOCUMENTS OR INFO REQUESTED FROM THE CUSTOMER WERE RECEIVED AND ARE BEING PROCESSED FOR CLEARANCE / UPS INITIATED CONTACT WITH RECEIVER OR IMPORTER FOR CLEARANCE INFORMATION. ONCE RECEIVED, UPS WILL SUBMIT FOR CLEARANCE.” | UPS has asked the receiver or importer for clearance information, or has received it and is processing it. UPS then submits the package for clearance. | Receiver: if UPS has asked you for information, provide it as soon as possible. |
| BJ | Import licence missing“An import license is missing and is required for clearance.” | An import licence is required for clearance and it is missing. | Not sure what to do? Contact UPS or the sender. |
| BK | Certificate of origin missing“CERTIFICATE OF ORIGIN DOCUMENTATION IS MISSING AND IS REQUIRED FOR CLEARANCE. WE'RE WORKING TO OBTAIN THIS INFORMATION.” | A certificate of origin is required for clearance and is missing. UPS is working to obtain it. | Not sure what to do? Contact UPS or the sender. |
| C5 | Late due to emergency or weather“An emergency situation or severe weather condition has delayed delivery beyond the delivery commitment time.” | An emergency or severe weather has delayed delivery beyond the committed delivery time. | Not sure what to do? Contact UPS or the sender. |
| C7 | C.O.D. amount missing“The C.O.D. amount is missing from the label. We're attempting to update this information.” | The C.O.D. amount is missing from the label. UPS is trying to update it. | Not sure what to do? Contact UPS or the sender. |
| CM | Flight cancelled“A flight cancelation has delayed delivery. We're updating plans to deliver your package as quickly as possible.” | A flight cancellation has delayed delivery. UPS is updating plans to deliver as quickly as possible. | Not sure what to do? Contact UPS or the sender. |
| CN | Export gateway hold“WE'LL CONTACT THE SENDER OR RECEIVER ABOUT THIS DELIVERY. / YOUR PACKAGE HAS BEEN DELAYED DUE TO AN EXPORT GATEWAY HOLD.” | The package is delayed by a hold at the export gateway. UPS will contact the sender or receiver. | Keep an eye on your phone and email: UPS will be in touch. |
| CP | Import gateway hold“WE'LL CONTACT THE SENDER OR RECEIVER ABOUT THIS DELIVERY. / YOUR PACKAGE HAS BEEN DELAYED DUE TO AN IMPORT GATEWAY HOLD.” | The package is delayed by a hold at the import gateway. UPS will contact the sender or receiver. | Keep an eye on your phone and email: UPS will be in touch. |
| CQ | Delay due to mechanical failure“A mechanical failure has caused a delay. We will update the delivery date as soon as possible.” | A mechanical failure has caused a delay. UPS will update the delivery date as soon as possible. | Not sure what to do? Contact UPS or the sender. |
| DG | Delay due to demonstration“Civil demonstration has delayed your package in transit. Delivery will be rescheduled. Check back for updates daily or sign up for UPS My Choice for delivery options.” | A civil demonstration has delayed the package in transit. Delivery will be rescheduled. | Check the tracking page daily for updates. |
| DL | Return to sender“The package will be returned to the sender.” | The package will be returned to the sender. | Not sure what to do? Contact UPS or the sender. |
| DN | Package count mismatch“The number of packages does not match the invoice, waybill, or label. We're working to resolve this discrepancy.” | The number of packages does not match the invoice, waybill or label. UPS is working to resolve this. | Not sure what to do? Contact UPS or the sender. |
| DQ | Remote delivery area“Some additional transit time is required since the receiver is located in a remote area.” | The delivery address is in a remote area that is harder to reach, so the package needs extra transit time. | No action is needed.Shipped with ParcelParcel? We monitor your shipment and update you if needed. |
| DU | One business day delay“We are experiencing transit delays. Delivery will be delayed by one business day.” | There are transit delays. Delivery will be one business day later. | Not sure what to do? Contact UPS or the sender. |
| E4 | Resubmitted for clearance“PACKAGE RESUBMITTED TO CLEARING AGENCY FOR CLEARANCE / YOUR PACKAGE IS PENDING RELEASE FROM A GOVERNMENT AGENCY. ONCE THEY RELEASE IT, YOUR PACKAGE WILL BE ON ITS WAY.” | The package has been resubmitted for clearance and is waiting for release by a government agency. | No action is needed. Once released, the package continues on its way. |
| E8 | Pending government release“THE PACKAGE IS AT THE CLEARING AGENCY AWAITING FINAL RELEASE. / YOUR PACKAGE IS PENDING RELEASE FROM A GOVERNMENT AGENCY. RELEASE OF THE PACKAGE TO UPS MAY TAKE UP TO 10 DAYS.” | The package is waiting for release by a government agency. According to UPS, release to UPS may take up to 10 days. | No action is needed. Once released, the package continues on its way. |
| ER | Customs took a sample“A SAMPLE OF THE SHIPMENT WAS TAKEN BY CLEARING AGENCY / YOUR PACKAGE IS PENDING RELEASE FROM A GOVERNMENT AGENCY. ONCE THEY RELEASE IT, YOUR PACKAGE WILL BE ON ITS WAY.” | The clearing agency took a sample of the shipment. The package is waiting for release by a government agency and then continues to delivery. | No action is needed. Once released, the package continues on its way. |
| EU | UPS will make contact“/ We'll contact the sender or receiver about this delivery.” | UPS will contact the sender or receiver about this delivery. | Keep an eye on your phone and email: UPS will be in touch. |
| EV | Additional documents required“Additional documentation is required for clearance. We're working to obtain this information.” | Clearance requires additional documentation. UPS is working to obtain it. | Not sure what to do? Contact UPS or the sender. |
| EY | Import charges, pay online“Import C.O.D. (ICOD) charges are due for this package. Online payment required at ups.com.” | Import C.O.D. charges are due on this package. Payment must be made online at ups.com. | Receiver: pay the charges online at ups.com. |
| G3 | Business closed at first attempt“The receiving business was closed at the time of the first delivery attempt. A second attempt will be made.” | The receiving business was closed at the first delivery attempt. UPS will try again. | Receiver: make sure the business is open at the next delivery attempt. |
| G9 | X-ray inspection“Your package may be delayed due to a required x-ray inspection.” | The package is going through a required x-ray inspection. This may delay it. | Not sure what to do? Contact UPS or the sender. |
| H5 | Incomplete address“Incomplete address information may delay delivery. We are attempting to update this information.” | Incomplete address details may delay delivery. UPS is trying to update them. | Not sure what to do? Contact UPS or the sender. |
| H9 | Hazardous materials issue“A hazardous materials irregularity occurred with this package. We'll contact the sender with additional information.” | A hazardous materials irregularity occurred with this package. UPS will contact the sender. | Sender: wait for UPS to get in touch. |
| HK | Package contains alcohol“This package contains alcohol, and we are unable to deliver or return it to the sender. We'll contact the sender. / The package will be returned to the sender.” | The package contains alcohol and cannot be delivered as planned. UPS will contact the sender. | Sender: wait for UPS to get in touch. |
| I1 | Returned at sender's request“As requested by the sender, the package is being returned. Contact the sender for additional information. / The package will be returned to the sender.” | At the sender's request, the package is being returned. | Receiver: contact the sender for more information. |
| KQ | Refused, appeared damaged“The receiver refused, the package appeared to be damaged. UPS will notify the sender with the details.” | The receiver refused the package because it appeared damaged. UPS will notify the sender. | Sender: wait for UPS to get in touch. |
| KR | Refused by receiver“The package was refused by the receiver and will be returned to the sender.” | The receiver refused the package. It will be returned to the sender. | Not sure what to do? Contact UPS or the sender. |
| KS | Refused, returning“The package was refused and will be returned to the sender.” | The package was refused and will be returned to the sender. | Not sure what to do? Contact UPS or the sender. |
| KU | Shipment not fully delivered“The entire shipment was not delivered.” | Not all of the shipment was delivered. | Not sure what to do? Contact UPS or the sender. |
| KX | Not available at second attempt“The receiver was not available at the time of the second delivery attempt. A final attempt will be made.” | The receiver was not available at the second delivery attempt. A final attempt will be made. | Receiver: make sure someone is available at the next delivery attempt. |
| KZ | Payment not received“The driver was not able to receive payment. A final attempt will be made the next business day.” | The driver could not receive payment. A final attempt will be made the next business day. | Receiver: make sure you can pay at the next delivery attempt. |
| L1 | Business closed at second attempt“The receiving business was closed at the time of the second delivery attempt. A final attempt will be made.” | The receiving business was closed at the second delivery attempt. A final attempt will be made. | Receiver: make sure the business is open at the next delivery attempt. |
| L3 | Value re-evaluation“A GOVERNMENT AGENCY HAS REQUESTED A RE-EVALUATION OF THE INVOICED PACKAGE VALUE.” | A government agency has asked for the invoiced value to be re-evaluated. | Not sure what to do? Contact UPS or the sender. |
| LN | Damage inspection changed“THE DAMAGE INSPECTION REQUEST HAS BEEN CHANGED.” | The damage inspection request has been changed. | Not sure what to do? Contact UPS or the sender. |
| LQ | Damage inspection scheduled“We've scheduled an inspection of the damaged contents and packaging. We'll provide the sender with the results.” | UPS has scheduled an inspection of the damaged contents and packaging. The sender will receive the results. | Sender: wait for the results from UPS. |
| LX | Transferred to post office“Package transferred to post office” | The package has been transferred to the post office. | Not sure what to do? Contact UPS or the sender. |
| MF | Rescheduled for a later date“The package has been rescheduled for a future delivery date.” | Delivery has been moved to a later date. The request came from the receiver, not from UPS. | Sender: if you have questions about the new date, contact the receiver. |
| O1 | Delivery change in progress“A delivery change for this package is in progress.” | A change to the delivery of this package is being processed. | Not sure what to do? Contact UPS or the sender. |
| O2 | Delivery change modified“We've modified the requested change of delivery for your package.” | UPS has modified the requested delivery change. | Not sure what to do? Contact UPS or the sender. |
| O3 | Further delivery change request“We received an additional request to change the delivery of this package. The request is in progress. / The package will be returned to the sender.” | Another request to change the delivery has been received and is being processed. The package may also be returned to the sender. | Not sure what to do? Contact UPS or the sender. |
| O8 | Pickup at UPS facility“The receiver arranged to pick up this package at a UPS facility.” | The receiver arranged to pick up the package at a UPS facility. | Receiver: collect the package at the UPS facility. |
| OD | Airport delay“YOUR UPS PREMIER PACKAGE HAS ENCOUNTERED AN AIRPORT DELAY. / UPS WILL CONTACT THE SENDER OR RECEIVER WITH UPDATED INFORMATION REGARDING YOUR UPS PREMIER PACKAGE.” | The UPS Premier package has an airport delay. UPS will contact the sender or receiver with an update. | Keep an eye on your phone and email: UPS will be in touch. |
| R4 | Pending other government agency“Additional information is required. Your package is pending release from a government agency other than customs. / Brokerage released the package. It will be processed through a clearing agency before final release to UPS.” | Additional information is required. The package is waiting for release by a government agency other than customs. | Not sure what to do? Contact UPS or the sender. |
| RF | Saturday delivery“Saturday delivery has been requested. / Delivery will be rescheduled for Saturday.” | Saturday delivery has been requested. Delivery will be rescheduled for Saturday. | No action is needed. |
| RM | Government hold“A Government agency has placed a hold on your package. / We'll contact the sender or receiver about this delivery.” | A government agency has placed a hold on the package. UPS will contact the sender or receiver. | Keep an eye on your phone and email: UPS will be in touch. |
| RR | Invoice and tax ID needed (US)“INVOICE AND RECEIVER FEDERAL TAX ID # REQUIRED FOR SUBMISSION TO U.S. CUSTOMS” | U.S. Customs needs the invoice and the receiver's federal tax ID number. | Sender: make sure UPS has the invoice. Receiver: give UPS your federal tax ID. |
| RS | Goods info and tax ID needed“MORE DETAILED COMMODITY INFORMATION & RECEIVER'S TAX ID REQUIRED FOR SUBMISSION TO CUSTOMS” | Customs needs more detailed goods information and the receiver's tax ID. | Sender: give UPS a more detailed goods description. Receiver: give UPS your tax ID. |
| RU | Clearance by receiver's own broker“THE PACKAGE IS AT THE CLEARING AGENCY AWAITING FINAL RELEASE. / WE CURRENTLY HAVE THE PACKAGE. THE RECEIVER REQUESTED CLEARANCE BY A NON-UPS BROKER.” | The package is awaiting final customs release. The receiver chose clearance by a broker that is not UPS, so UPS cannot see that status. | Receiver: contact your own customs broker for the status. Sender: contact the receiver.Shipped with ParcelParcel? We cannot check the status with a non-UPS broker, so contact the receiver directly. |
| RY | Delay due to labour dispute“A non-UPS labor dispute has delayed delivery by one business day.” | A labour dispute outside UPS has delayed delivery by one business day. | No action is needed.Shipped with ParcelParcel? We keep an eye on your shipment. |
| S5 | Moved for regulatory clearance“AS REQUESTED, THE PACKAGE IS MOVING IN-BOND TO AN ALTERNATE LOCATION FOR REGULATORY CLEARANCE. / WE'RE WORKING TO RESOLVE TECHNICAL ISSUES TEMPORARILY PREVENTING US FROM TRANSMITTING INFORMATION TO THE CLEARING AGENCY” | As requested, the package is moving in bond to another location for regulatory clearance. A technical issue may also be temporarily blocking data transfer to the clearing agency. | Not sure what to do? Contact UPS or the sender. |
| S7 | Held for pickup“Per the receiver's request, the package is being held for pickup. Pickup must be made within 5 business days.” | At the receiver's request, the package is held for pickup. According to UPS it must be collected within 5 business days. | Receiver: collect the package within 5 business days. |
| SF | Clearing agency outage“The clearing agency is experiencing technical difficulties and is temporarily unable to transmit package information.” | The clearing agency has technical difficulties and temporarily cannot transmit package information. | Not sure what to do? Contact UPS or the sender. |
| SI | Delay at UPS brokerage“A delay has occurred due to late processing by UPS brokerage. We are adjusting delivery plans as quickly as possible.” | UPS brokerage processed the package late. UPS is adjusting delivery plans as quickly as possible. | Not sure what to do? Contact UPS or the sender. |
| SL | Documents for duty relief“ADDITIONAL DOCUMENTS ARE REQUIRED FOR DUTY RELIEF.” | Additional documents are required for duty relief. | Not sure what to do? Contact UPS or the sender. |
| SN | Personal effects documents missing“Documentation for personal belongings is missing and is required from the receiver.” | Documentation for personal belongings is missing and must come from the receiver. | Receiver: provide the requested documents to UPS. |
| SS | Awaiting final release“THE PACKAGE IS AT THE CLEARING AGENCY AWAITING FINAL RELEASE. / YOUR PACKAGE IS PENDING RELEASE FROM A GOVERNMENT AGENCY. ONCE THEY RELEASE IT, YOUR PACKAGE WILL BE ON ITS WAY.” | The package is at the clearing agency waiting for release by a government agency. | No action is needed. Once released, the package continues on its way. |
| SV | Moving to non-UPS broker“As requested, the package is moving in-bond to a non-UPS off-site broker for clearance.” | As requested, the package is moving in bond to a non-UPS broker for clearance. | Receiver: contact your own customs broker for the status. Sender: contact the receiver. |
| SY | Inspection requested“Inspection requested by customs or UPS” | Customs or UPS has requested an inspection of the package. | Not sure what to do? Contact UPS or the sender. |
| T8 | Removed from climate control“YOUR PACKAGE HAS BEEN REMOVED FROM A CLIMATE CONTROLLED ENVIRONMENT.” | The package has been removed from a climate-controlled environment. | Not sure what to do? Contact UPS or the sender. |
| T9 | Non-UPS broker requested“The receiver requested a customs broker other than UPS.” | The receiver requested a customs broker other than UPS. | Receiver: contact your own customs broker for the status. Sender: contact the receiver. |
| TI | Service disruption“Service disruption occurred.” | A UPS service disruption has occurred. | Not sure what to do? Contact UPS or the sender. |
| U0 | Unauthorised animal“UNAUTHORIZED ANIMAL IDENTIFIED IN PACKAGE CONTENTS” | An unauthorised animal was identified in the package contents. | Not sure what to do? Contact UPS or the sender. |
| UF | Pickup cancelled“THE RECEIVER CANCELED THE WILL CALL AND WE WILL ATTEMPT DELIVERY. / WE'RE IN THE PROCESS OF RETURNING THIS PACKAGE TO THE SENDER.” | The receiver cancelled the will-call pickup and UPS will attempt delivery. The package may also be on its way back to the sender. | Not sure what to do? Contact UPS or the sender. |
| UG | Held for requested date“The package is being held for a future delivery date. We'll attempt to deliver on the date requested.” | The package is being held and UPS will attempt delivery on the requested date. | No action is needed. |
| UP | Claim issued to sender“A claim has been issued to the sender for your package. Please contact the sender for more information.” | A claim for this package has been issued to the sender. | Receiver: contact the sender for more information. |
| VP | MRN needed for export“A Movement Reference Number (MRN) or internal transaction number is required for export because of package value.” | Because of the package value, export requires a Movement Reference Number (MRN) or internal transaction number. | Sender: provide the MRN or transaction number to UPS. |
| X2 | With local government agency“SHIPMENT TRANSFERRED TO LOCAL GOVT AGENCY AND IS TEMPORARILY OUT OF UPS CONTROL / YOUR PACKAGE IS PENDING RELEASE FROM A GOVERNMENT AGENCY. ONCE THEY RELEASE IT, YOUR PACKAGE WILL BE ON ITS WAY.” | The package has been transferred to a local government agency and is temporarily out of UPS control. It is awaiting release. | No action is needed. Once released, the package continues on its way. |
| X8 | Country of origin missing“THE COUNTRY OF ORIGIN IS MISSING AND IS REQUIRED FOR CLEARANCE. WE'RE WORKING TO OBTAIN THIS INFORMATION.” | The country of origin is missing and is required for clearance. UPS is working to obtain it. | Not sure what to do? Contact UPS or the sender. |
| X9 | Held for clearance instructions“As requested by the receiver, we'll hold the package, and contact them for instruction before submitting for clearance.” | At the receiver's request, UPS is holding the package and will ask the receiver for instructions before submitting it for clearance. | Receiver: contact UPS locally to arrange clearance. Sender: no action is needed right now.Shipped with ParcelParcel? We keep an eye on your shipment. |
| XA | With government, info needed“SHIPMENT TRANSFERRED TO LOCAL GOVT AGENCY AND IS TEMPORARILY OUT OF UPS CONTROL / UPS INITIATED CONTACT WITH RECEIVER OR IMPORTER FOR CLEARANCE INFORMATION. ONCE RECEIVED, UPS WILL SUBMIT FOR CLEARANCE.” | The package is with a local government agency and temporarily out of UPS control. UPS has asked the receiver or importer for clearance information. | Receiver: provide the requested information to UPS as soon as possible. |
| XC | Held to verify value“Due to commodity or weight, your package is being held to verify value.” | Because of the goods or the weight, the package is held to verify its value. | Not sure what to do? Contact UPS or the sender. |
| XJ | Clearing agency closed“THE CLEARING AGENCY IS CLOSED. WE WILL SUBMIT THE PACKAGE FOR CLEARANCE ONCE THEIR OFFICE REOPENS.” | The clearing agency is closed. UPS will submit the package for clearance once the office reopens. | No action is needed. |
| XO | Customs query on invoice“Customs is requesting clarification on invoice documentation. Sender or importer validation is required before release.” | Customs wants clarification on the invoice. The sender or importer must validate it before release. | Sender or importer: give UPS the requested clarification on the invoice. |
| XV | Goods description to confirm“Delivery will be rescheduled because Commodity description information validation is required by Sender/Importer before release.” | Delivery will be rescheduled because the sender or importer must validate the goods description before release. | Sender or importer: validate the goods description with UPS. |
| XW | Sender customs ID needed“The sender must provide a unique customs identification number so that the package can be cleared. / We're unable to contact the receiver.” | The sender must provide a unique customs identification number so the package can be cleared. UPS cannot reach the receiver. | Sender: provide the customs identification number to UPS. |
| XZ | Cleared after departure“A SAMPLE OF THE SHIPMENT WAS TAKEN BY CLEARING AGENCY / YOUR PACKAGE WAS CLEARED AFTER THE SCHEDULED TRANSPORT DEPARTURE. WE WILL RESCHEDULE FOR THE NEXT AVAILABLE DEPARTURE.” | Customs took a sample, or the package was cleared after the scheduled departure. It is rescheduled for the next available departure. | No action is needed. |
| YP | Delivery attempted“Delivery Attempted” | UPS tried to deliver the package but the delivery did not succeed. | Not sure what to do? Contact UPS or the sender. |
| YS | Special handling“As requested by the sender, this package requires special handling. / The package will be returned to the sender.” | At the sender's request, this package needs special handling. It may also be returned to the sender. | Not sure what to do? Contact UPS or the sender. |
| ZB | Delivery option changed“At the receiver's request, the UPS My Choice delivery change option was modified. / Delivery to a UPS Access Point™ location is pending.” | At the receiver's request, the UPS My Choice delivery option was changed. Delivery to a UPS Access Point is pending. | Receiver: collect the package at the Access Point once it has arrived. |
| ZC | To chosen UPS Access Point“As per the receiver's request, the package will be delivered to the selected UPS Access Point™.” | At the receiver's request, the package will be delivered to the selected UPS Access Point. | Receiver: collect the package at the Access Point once it has arrived. |
| ZP | Ready at UPS Access Point“Delivered to UPS Access Point™ location and awaiting customer pickup.” | The package has been delivered to a UPS Access Point and is waiting to be collected. | Receiver: collect the package at the UPS Access Point. |
No exception? How to read the rest
- Label created: The carrier has the shipment details but hasn't scanned the parcel yet. That happens at pickup or drop-off.
- In transit: The parcel has been scanned and moves from depot to depot. Every scan is a new line in the tracking. More about tracking scans.
- Exception: Something isn't going to plan: a delay, a customs issue or a failed delivery attempt. The carrier's message says what's going on; below you can see what each message means.
- Delivered: The parcel has been delivered. Often you can also see who signed for it.
Need help?
Waiting for a parcel? Contact the sender. They have the contract with UPS and can have the shipment checked or give instructions.
Shipped with ParcelParcel? You see all your shipments in MyParcelParcel. If there's an exception we e-mail you an explanation and stay in touch with the carrier. Questions? Call +31 85 877 16 56 (Netherlands) or +32 3 808 70 99 (Belgium), or ask in the chat.
Statuses of other carriers: FedEx, DHL Express, TNT. Or go to track & trace.
