Track your UPS shipment
Common UPS statuses
Delay
UPS: “Delay” (code 048)
UPS reports that the package is delayed. The reason is not given in this update.
What to do? Not sure what to do? Contact UPS or the sender.
Transit exception
UPS: “Exception” (code 013)
UPS reports an irregularity in the package's transit, without further explanation.
What to do? Not sure what to do? Contact UPS or the sender.
Delivery rescheduled
UPS: “Rescheduled Delivery” (code 055)
Delivery of the package has been moved to another time.
What to do? Not sure what to do? Contact UPS or the sender.
Import charges due
UPS: “Import charges are due for this package. Select Pay Now (this option will become available in a yellow bar at the top of the track & trace page once the customs duties have been calculated.) or pay at delivery.” (code 1C)
Customs has charged import duties or VAT on this package and they have not been paid yet. Without payment the package is not delivered and goes back at the sender's expense.
What to do? Receiver: pay with 'Pay Now' in the yellow bar on the UPS tracking page (once the duties have been calculated) or on delivery. Sender: contact the receiver so the charges get paid.
All UPS statuses and what they mean →
Where to find your UPS tracking number
To track a UPS shipment you need its tracking number. A UPS tracking number starts with 1Z and is 18 characters long, a mix of letters and digits. For example: 1Z999AA10123456784.
- Sent it yourself through ParcelParcel? The number is in your booking confirmation e-mail. You also see it in MyParcelParcel, under your shipments.
- Waiting for a parcel from someone else? Ask the sender for the tracking number, for example the web shop or the company that shipped it.
How to track your UPS shipment
There are two ways to follow your shipment:
- With the tracking box at the top of this page. Enter your 1Z number and you see the status of your shipment.
- On the UPS website. Go to ups.com/track and enter your number there.
No result yet? Then your shipment has most likely not been scanned. That usually only happens once UPS has collected the parcel. Try again later.
What the tracking statuses mean
Along the way your shipment gets several statuses. Most of them are simply updates: your parcel has been collected, sorted or is on its way to the next location. Sometimes you see a status that needs attention, for example when UPS could not deliver, when the address is not complete or when the shipment is waiting for customs.
On our page about UPS tracking statuses you can read what each status means and whether you need to do anything. Seeing a status like "sorted"? Read what it means when a shipment is sorted.
Shipment delayed, stuck or held at customs?
Sometimes a shipment does not go as planned. A document is missing, the address is wrong or customs needs more information. What to do depends on who you are.
You are the sender
You booked the shipment, so you can take action. Booked through ParcelParcel? Contact us. We get in touch with UPS and let you know what is needed.
You are the receiver
Contact the sender. They have the agreement with UPS and can solve the problem fastest. Keep your tracking number to hand.
Is your shipment held at customs? On our page about a package at customs you can read the possible causes and what you can do.
UPS booked through ParcelParcel: what you get
When you book your UPS shipment through ParcelParcel, you get a few extras:
- One overview. In MyParcelParcel you see all your shipments together, also when you ship with different carriers such as FedEx, DHL Express, TNT or DPD.
- An e-mail when something needs attention. If your shipment gets a status that needs action, we send you an e-mail with an explanation. We stay in touch with UPS for you, so you don't have to chase them yourself.
- Help from people. Call us on 085 877 16 56 (Netherlands) or 03 808 70 99 (Belgium), or ask your question through the live chat on the site.
Want to know more about tracking shipments with other carriers? See our track and trace page.
Frequently asked questions
What does a UPS tracking number look like?
A UPS tracking number starts with 1Z and has 18 characters in total, letters and digits. If your code looks different, it may belong to another carrier. Check with the sender.
My tracking number shows no result. What now?
First check that you copied the number correctly. Is the number correct? Then your shipment has probably not been scanned yet. Try again later. Still nothing after the parcel was collected? Contact the sender, or contact us if you booked through ParcelParcel.
Can I change the delivery as a receiver?
That depends on the shipment and the destination. On ups.com you can see which options are available for your parcel. If that doesn't work, ask the sender to contact UPS.
Who contacts UPS when something goes wrong?
The sender, because they booked the shipment. Shipped through ParcelParcel? Then we do it for you. You get an e-mail from us as soon as your shipment has a status that needs attention.
