If you are thinking “I just want to find my parcel”, you are not alone. Many companies and online shoppers lose time clicking through emails, courier sites and order confirmations just to see where a shipment is. For SMEs that want to ship or import outside the EU, ParcelParcel is the shipping aggregator that simplifies the shipping process by handling complex customs procedures and paperwork—so you save time and keep control over your shipments. Does international shipping feel complicated and unpredictable? ParcelParcel brings clarity, speed and control—without you having to figure it all out yourself. In one platform you compare DHL, FedEx, UPS, DPD, DSV and Skynet, book your shipment and later come back to find my parcel or track my parcel in just a few clicks. In this guide, you’ll learn exactly how to track your parcels through ParcelParcel, where to find your parcel number, and what to do if tracking is not updating or your shipment is stuck at customs.
Chantal has been writing about logistics topics for almost two decades and has worked for major international carriers.
ParcelParcel works as your central hub for international shipments. Instead of checking every courier website separately, you simply log in to ParcelParcel and see all your shipments in one clear overview.
When you book a shipment, we automatically:
Generate the shipping label and parcel number
Send you a confirmation email with all shipment details
Provide access to our Track & Trace environment where you can track my parcel in real time
Because ParcelParcel compares and books services from DHL, FedEx, UPS, DPD, DSV and Skynet, you can follow your shipment from pick-up to delivery, even when it crosses multiple borders and customs checkpoints.
If you are asking yourself “how do I find my parcel number?”, there are several easy places to look. Your parcel number (also called tracking number or waybill) is always created during the booking process and linked to your shipment in ParcelParcel.
You can usually find your parcel number in:
The ParcelParcel confirmation email
Look for fields titled “Tracking number”, “Parcel number” or “Waybill”.
Often this number is clickable and takes you directly to tracking.
Your ParcelParcel account dashboard
Log in and open the shipment overview.
Each shipment line shows the courier, service and parcel number.
The shipping label
The number printed near the barcode is the parcel or tracking number.
If you kept a PDF or photo of the label, you can read it from there.
Invoices or order confirmations from your webshop or supplier
Many e-commerce platforms include the tracking or parcel number in the order details.
If you still can’t find my parcel number, our support team can help. With details like sender, receiver, date and destination, we can usually trace the correct shipment and share the parcel number with you.
Once you have your parcel number, tracking is simple:
Log in to your ParcelParcel account.
Go to your shipment overview and choose the shipment you want to follow.
Click the Track & Trace button or the parcel number itself.
You’ll see the latest scan events, location, and any customs information.
You can also use our customer service tracking page to track my parcel status in our track & trace overview via ParcelParcel’s Track & Trace tool:
Track my parcel status in our track & trace overview
Want to plan ahead for future shipments? Before you send your next package, you can compare international rates and then easily plan and track my parcel for international shipments using our international shipping page:
Plan and track my parcel for international shipments
Sometimes tracking does not update as fast as you want—especially with international shipments outside the EU where customs checks are involved. That does not mean your parcel is lost.
Here are a few useful checks:
Scan delay
Couriers may need some hours before the first scan appears. This is common after pick-up or at busy hubs.
Customs clearance
If your parcel is outside the EU, it can be held at customs. ParcelParcel helps you prepare correct customs documents so delays are reduced, and we can advise you if customs need extra information.
Address or label issues
A damaged label or incomplete address can cause routing problems. With ParcelParcel, our team can contact the courier directly to resolve such issues.
If you have checked all these points and still cannot find my parcel, contact ParcelParcel support with your parcel number and shipment details. Because we work daily with DHL, FedEx, UPS, DPD, DSV and Skynet, we know exactly how to push your case forward.
Ready to ship smarter and never lose track of a parcel again? Start using ParcelParcel today. Compare the best international couriers in one place, book your shipment in minutes and always know exactly where to find my parcel, with clear tracking, expert customs support and personal service whenever you need it.
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If you don’t know your tracking or parcel number, start with your email. Search your inbox for “ParcelParcel”, the courier name (for example DHL or UPS) or the destination country. Often you’ll find our booking confirmation which includes your parcel number.
If you still cannot find my parcel number, contact our support team with details such as the sender, company name, delivery address, shipment date and approximate weight. With this information we can search in our system and locate the correct shipment for you, so you can track my parcel again.
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In most cases, your parcel number is shown:
In the subject or first lines of the booking confirmation email
In the “Shipment details” section as “Tracking number”, “Parcel number” or “Waybill”
As a clickable link that takes you straight to our Track & Trace page
If you regularly ask yourself “how do I find my parcel number?”, it can help to create a small internal process: store all ParcelParcel emails in one folder or export the parcel numbers into your own system. This gives you faster access whenever you need to find or track a parcel.
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Yes, absolutely. ParcelParcel partners with leading international couriers such as DHL, UPS, FedEx, DPD, DSV and Skynet. When you book via ParcelParcel, every shipment receives a unique parcel number that works both in our Track & Trace and on the courier’s own website.
The easiest way is to track my parcel inside your ParcelParcel account, because you see all shipments in one place—no separate logins or contracts needed. If you prefer, you can also use the same parcel number on the courier’s tracking page for extra confirmation.
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If tracking has not updated for 24–48 hours, especially for an international shipment, don’t panic. This can happen when:
The parcel is between scan points (for example, on a long flight)
The shipment is going through customs checks
The local depot has a temporary delay in scanning
First, check your ParcelParcel account again and verify that your parcel number is correct. If the status remains unchanged and you still wonder “where can I find my parcel?”, contact our team. We can request a trace with the courier, check for customs issues and guide you on any extra documents that might be needed.
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Yes. For companies that ship or import outside the EU, customs is often the most stressful part of international logistics. ParcelParcel helps you prepare commercial invoices, commodity descriptions and other paperwork correctly from the start, so the risk of delays is lower.
If your shipment is already stuck and you can’t find my parcel status beyond “customs clearance”, we can talk directly with the courier, explain what customs needs and advise you on the next steps. This way you keep control, instead of losing time in endless phone calls with different parties.
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You can instantly check the shipping costs through our rate calculator. Enter the weight, dimensions, and destination country of your shipment, and you will see all available shipping options along with their respective delivery times. The calculator can be used to compare shipping rates for both export and import shipments.
If you need help calculating a shipping rate, watch the video below. Click on the 
button to play the video and the 
icon to view the video in fullscreen.
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Shipping costs are calculated based on dimensions (LxWxH in cm), weight (in kg), and the destination country. Both the actual weight (as shown on the scale) and the volumetric weight are considered.
The volumetric weight is the weight calculated based on the space your shipment occupies in the plane. The higher of the two weights (volumetric or actual weight) is used to calculate the shipping rate. You don't need to calculate this yourself; our calculator does it for you.
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You can use the discount code PP10 for 10% discount on the transportation costs of your first shipment. You can apply the discount code during the checkout process (instructions).
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Whether additional costs apply depends on whether your shipment stays within the European Union or is sent to/from a country outside the European Union. Below, you can see the additional costs for each situation.
Within the European Union
If, for example, you send a shipment from the Netherlands to Italy (within the EU), there will be an additional 21% VAT on the shipping costs.
Furthermore, if your shipment stays within the European Union, you won't have to deal with any import duties or customs clearance fees because your shipment doesn't go through customs. Please note that the European Union is not the same as Europe.
View here all the countries that are part of the European Union. For example, Switzerland is part of Europe but not part of the European Union.
Outside the European Union
If, for example, you send a shipment from the Netherlands to the United States, there will be no VAT (0%) applied to the displayed shipping rates.
However, there might be import duties levied by customs in the destination country if you send a shipment to/from a country outside the European Union. Typically, customs costs are charged to the recipient. This is known as Delivered At Place (DAP) in logistics terminology.
Customs is a government agency that levies import duties in certain cases to protect the local market. As a company, you can also ship using Delivered Duty Paid (DDP), which means any customs costs will be charged to you as the sender.
If you have any questions about this topic, feel free to contact us. Additionally, you can read everything about import duties, VAT, and the customs clearance process in this blog.
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A customs invoice is a form where all the goods you want to ship are specified. This invoice includes an English description of the goods, along with their corresponding value and weight.
The contents of your shipment must be specified per type of product you're sending to avoid delays at customs. A customs invoice is always prepared in quadruplicate in accordance with customs guidelines.
When is a customs invoice required?
A customs invoice is only required for shipments to/from countries outside the European Union (e.g., Netherlands - United States). If your shipment stays within the European Union (e.g., Netherlands - Italy), your shipment will not go through customs, and therefore, a customs invoice is not required.
Additionally, document shipments are not subject to customs, so if you're sending a document to a country within/outside the European Union, no customs invoice is needed.
Please note that not all goods can be shipped to every country. You can find a list of goods that cannot be sent via ParcelParcel on this page.
Do I need to create a customs invoice myself?
If you're sending a shipment to/from a country outside the European Union, it's mandatory to include a customs invoice with the shipment. We provide free support in creating a customs invoice.
You can easily generate a customs invoice through our shipping platform. The customs invoice will be automatically generated based on the content you specified during your booking.
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You can import just as easily as export via ParcelParcel.
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You can find a list of goods that cannot be shipped via ParcelParcel on this page.
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